Found award availability SCL-AKL with Latam

Pointify is tracking this award space for the points-and-miles community.

Hello everyone. I found award availability for the SCL- AKL route with Latam on SEP19 using Iberia avios priced at 51.5K avios However , apparently if i were to book using Qatar avios it would go down to just 33K avios ( used the Qcalculator for this ) But, for some reason the agents will tell me straight away that there is no availability . Considering it is available for all partners , Qatar should have it as well, right?