Question 1

What is Pointify Travel?

Accepted Answer

Pointify Travel is an all-in-one travel search and booking platform that searches 300+ airlines simultaneously and lets you compare prices in both cash and points across 25+ loyalty programs. Unlike a standard flight aggregator, Pointify also surfaces award availability, calculates cents-per-point value for every result, and flags mistake fares — so you always know whether to pay cash or redeem miles.

Question 2

How does Pointify compare to Google Flights?

Accepted Answer

Google Flights is great for cash fares but shows no award availability, points pricing, or loyalty program comparisons. Pointify layers award search, cents-per-point calculations, transfer partner routing, and mistake fare detection on top of the same comprehensive fare data — giving you a complete picture of what a flight actually costs whether you pay in cash or miles. We also offer real-time price alerts and a weekly deal digest that Google Flights does not.

Question 3

Is Pointify free to use?

Accepted Answer

Yes. The Free plan includes flight search, cash and points price comparisons, and one price alert at no cost. Pro and Business plans unlock unlimited searches, up to 100 alerts, deal-finding tools, API access, and priority support. Visit our pricing page at pointifytravels.com/pricing to see what is included in each tier.

Question 4

Do I need an account to search?

Accepted Answer

No account is required to run a basic search. However, creating a free account lets you save searches, set price alerts, connect your loyalty programs for balance tracking, and receive personalized deal recommendations. Sign-up takes under 30 seconds and is completely free.

Question 5

How many airlines does Pointify search?

Accepted Answer

Pointify searches over 300 airlines worldwide, including all major global carriers, low-cost carriers, and many regional airlines. Results include both NDC (New Distribution Capability) fares direct from airlines and traditional GDS fares, ensuring you see prices that other aggregators often miss. Head to pointifytravels.com/search to try a search now.

Question 6

What are award flights and how do I search for them?

Accepted Answer

Award flights are tickets purchased with loyalty points or miles instead of cash. To search for award availability on Pointify, run a standard flight search and toggle on "Points mode" in the search bar. Results will display the points cost alongside the cash price for every available itinerary, covering 25+ airline and hotel loyalty programs.

Question 7

What is cents-per-point (CPP) and why does it matter?

Accepted Answer

Cents-per-point (CPP) is the dollar value you receive for each loyalty point you redeem. A CPP of 2.0 means each point is worth two cents, so 50,000 points = $1,000 in travel value. Pointify calculates CPP automatically for every award result so you can instantly see whether redeeming points beats paying cash — and by how much. Learn more at pointifytravels.com/points.

Question 8

Can I book flights directly on Pointify?

Accepted Answer

Yes, for many itineraries. Pointify is an IATAN-accredited travel agency, which means we can book directly with airlines on your behalf. For some fares — particularly those sourced via affiliate links — you will be directed to the airline or OTA to complete checkout. Either way, we clearly label how each booking works before you click.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) via our Stripe integration. Apple Pay and Google Pay are supported at checkout. For subscription payments (Pro and Business plans), we also accept ACH bank transfers on annual plans.

Question 10

What are mistake fares?

Accepted Answer

Mistake fares are airline tickets priced far below their intended level due to a currency conversion error, typo, or IT glitch — sometimes 50–90% off normal rates. Airlines occasionally honor them before correcting the price. Pointify automatically detects anomalous fares across 300+ airlines and flags them in real time. Learn more at pointifytravels.com/mistake-fares.

Question 11

How do price alerts work?

Accepted Answer

Set a price alert for any route and date combination and Pointify will notify you by email or push notification when the fare drops to your target price or below. Free accounts get one active alert; Pro accounts get 25; Business accounts get 100. Visit pointifytravels.com/alerts to manage your alerts.

Question 12

How often does Pointify scan for deals?

Accepted Answer

Our deal engine continuously monitors fares across all 300+ airlines and re-scans popular routes every few minutes. For mistake fares and flash sales, alerts are sent within minutes of detection. General price movement alerts typically fire within the hour of a qualifying fare change.

Question 13

What is the weekly deal digest?

Accepted Answer

Pro and Business subscribers receive a curated weekly email highlighting the best fare drops, award sweet spots, and mistake fares detected over the past seven days. The digest is personalized based on your home airport, saved routes, and connected loyalty programs.

Question 14

Which credit card programs does Pointify track?

Accepted Answer

Pointify tracks all six major transferable currency programs: Chase Ultimate Rewards, American Express Membership Rewards, Capital One Miles, Citi ThankYou Points, Bilt Rewards, and Wells Fargo Autograph. We also cover airline-specific miles programs from Delta SkyMiles, United MileagePlus, American AAdvantage, Southwest Rapid Rewards, and 15+ more. See the full list at pointifytravels.com/points.

Question 15

How do transfer partners work?

Accepted Answer

Bank reward programs like Chase and Amex let you move points to airline or hotel loyalty programs at a set ratio (commonly 1:1). Pointify shows you every available transfer pathway, the current transfer ratio, and whether a bonus promotion is active — so you can maximize value before committing. Visit pointifytravels.com/points for the full transfer partner map.

Question 16

What are the best sweet spots for award travel?

Accepted Answer

Sweet spots are award bookings that deliver exceptional cents-per-point value — often routes where a program has not updated its partner chart to match cash fare increases. Pointify surfaces these automatically in search results and highlights them in the weekly deal digest. Classic sweet spots include transatlantic business class on partner airlines, Japan itineraries on Alaska Mileage Plan, and intra-Asia routes on Singapore KrisFlyer.

Question 17

Should I use points or pay cash?

Accepted Answer

It depends on the CPP. If a cash fare is $300 and the same seat costs 20,000 points, the CPP is 1.5 cents — good for some programs, below average for others. Pointify computes CPP for every result against your specific program balances and highlights in green when redemption beats the average cash equivalent. A good rule of thumb: use points when CPP exceeds 1.5 cents for domestic, 2.0 cents for business/first class.

Question 18

What's included in the free plan?

Accepted Answer

The Free plan includes unlimited basic flight searches across 300+ airlines, cash fare comparisons, points price display for 25+ programs, one active price alert, and access to public deal listings. There are no credit card or payment details required to sign up.

Question 19

What does Pro/Business add?

Accepted Answer

Pro ($12/month or $120/year) adds unlimited searches, full award availability results, 25 price alerts, the weekly deal digest, fare prediction, and deal-finding tools. Business ($29/month or $290/year) adds everything in Pro plus 100 price alerts, agent CRM tools, API access, and priority support. See pointifytravels.com/pricing for a full feature comparison.

Question 20

Can I cancel anytime?

Accepted Answer

Yes. There are no contracts or cancellation fees. Cancel anytime from Settings → Manage Subscription and you retain full Pro or Business access until the end of your current billing period. Monthly plans cancel with one click; annual plan refunds are handled case-by-case by our support team.

Question 21

Is my data secure?

Accepted Answer

Yes. All sensitive data — including loyalty account credentials if you choose to connect them — is encrypted at rest with AES-256. All connections use TLS 1.2 or higher. We are SOC 2-compliant and never sell or share your personal information with third parties without explicit consent. Read more in our privacy policy at pointifytravels.com/privacy.

Frequently Asked Questions

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Searching & Booking

Deals & Alerts

Points & Miles

Account & Billing

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