American Airlines Took A Family’s Seats For Its Pilots—They Were Kicked Out Of Business Class Because They Used Miles

Pointify is tracking this dispatch for the points-and-miles community.

American Airlines downgraded a family from business class to make room for deadheading pilots, choosing them because their tickets were booked with miles. The $600 voucher offered doesn’t replace the mileage refund required after an involuntary downgrade.