American Airlines Delayed Her Flight 24 Hours, Rebooked Her Without Notice, Then Cancelled Her $8,000 Ticket

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As American Airlines attempts to improve its operational reliability and technology, a horror story involving a friend unfolded at New York-JFK this weekend. It left me shaking my head…and genuinely angry. American Airlines Mechanical Delay And Technology Failure Turns $8,000 Business Class Trip Into A Nightmare My friend, let’s call her Jane, is an accomplished […]