Why Don’t Airlines Offer Free Upgrades To Empty Seats To Generate Goodwill?
Pointify Award DeskReported by One Mile at a Time
Pointify is tracking this program change for the points-and-miles community.
Every so often I see a frequent flyer express frustration online about not receiving a free upgrade to an empty premium seat. Some airlines have published complimentary upgrade programs, but I’m referring to situations where an upgrade isn’t a perk of elite status.