American Airlines Took Away The Tool Pilots Used To See Who Might Miss A Connection

Pointify is tracking this devaluation for the points-and-miles community.

American Airlines has reportedly removed broad employee access to a boarding tool pilots and flight attendants used to see boarding progress, inbound connections, likely misconnects, elite passengers, and gate details in one place. The read-only tool could help crews take care of customers, but American has long preferred centralized control over holding flights, even as it says it wants better customer-service scores.