Marriott Names A New Bonvoy Boss From JetBlue And The Points Guy—Will He Make Hotels Honor Your Benefits?

Pointify is tracking this program change for the points-and-miles community.

Chris Buckner helped overhaul JetBlue’s loyalty program before joining The Points Guy. Now he takes over Bonvoy, where the biggest opportunity is getting hotels to deliver promised benefits, making upgrades useful and stopping resort fees from turning “free” nights into expensive stays.